Oct 16, 2012

What to Do When Credit Card Cannot be Processed?

Rarely does this happen to our customers when making a credit card payment.  However, if it does happen, please don't hesitate to email us at support@postersmith.com.  

If you want to get your order placed as soon as possible, attach your poster file in the email as well.  Our staffs will contact you momentarily, and our production team will start to review and process your file for you.  Later, an order summary and a secured payment link will be sent to you for your confirmation.

If your file is too large to be sent through an email, please feel free to send us a link to the file (e.g. Dropbox link).

If you are redirected from our site to this article, likely the credit card transaction issue has occurred to you.  Please accept our sincere apology for causing you this inconvenience.


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  3. Thank you for answering this query. This has happened a lot of times even when I was totally out of soft cash and was dependent on the credit card. Thanks for sharing this. Keep posting more updates like this